Sometimes it is interesting to look beyond OZ and check out what is out there in other places...Perhaps our closest neigbhour from down under - New Zealand.
So I came across this horse magazine called "New Zealand Horse Pony". I am just interested in what are the major industry players and how far they have come in matching we OZs here.
And then this ad on horse floats catch my attention immediately, it says "...All floats are manufactured in an ISO 9002 factory ...".
Joke of the Year - ISO 9002
Another letter soup ? WTH is this ISO 9002 ?
I heard about ISO 9000 series, and I know a little bit about ISO9001:2000 which tells corporates how to enhance customer satisfaction in supplier-customer relationships.
Out of curiosity I checked out the International Standard Organization at http://www.iso.org/. I entered the magic word "ISO 9002" and do you know what I got ?
NOTHING -- Even the world's most renowned organization who defines these international standard herself do not have any reference to this ISO 9002 thing....OMG.
What a joke! It would be interesting to find out what this ISO 9002 factory is doing.
The conclusion - this supplier doesn't know she is talking about!
And one got to be careful when dealing with this kind of company, 'cause they will promise to deliver things they don't know about.
And this is happening in the NZ horse float industry. Sigh....
I felt so lucky to be in OZ....at least we are "ISO 9002" free.
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